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Customer service
We’re here to help with your printing questions.
From order updates to compatibility checks, the Printer Express support team is ready to assist you with clear, friendly answers.
- Check the status of an order or delivery.
- Ask about ink, toner or paper for a specific printer.
- Get guidance before choosing a new device.
Typical response time during support hours is within one business day.
Quick contact
- Email: info@printerexpress.com
- Support hours: Monday – Saturday, 10:00 AM – 6:00 PM
Messages received outside support hours are reviewed on the next working day. For urgent card or payment issues, please also contact your bank or payment provider directly.
Orders & payments
Reach out if you need help with:
- Order confirmation or invoice copies.
- Updating shipping details shortly after ordering.
- Questions about payment status or duplicate charges.
Shipping & delivery
Customer service can explain:
- Estimated delivery windows for your area.
- What to do if a parcel is delayed or damaged.
- Options for re-delivery or alternative addresses.
Products & compatibility
We can provide general guidance on:
- Matching ink or toner to your printer model.
- Choosing paper types for everyday or photo prints.
- Basic information about printer categories and features.
Quick answers
How do I track my order?
What if my parcel arrives damaged?
How can I check ink or toner compatibility?
Can I change my shipping address after ordering?
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